Lucky Block Terms and Conditions

Last Updated: 28 June 2025

1. Introduction

1.1. These Terms and Conditions (“T&Cs”) set out the rules and guidelines governing your use of the Lucky Block website, located at luckyblocks.co.uk (“Website”), and the gaming services provided by Lucky Block (“we”, “us”, “our”).

1.2. By registering an account, accessing, or using any part of our Website or services, you confirm that you have read, understood, and agree to be bound by these T&Cs, our Privacy Policy, Responsible Gambling Policy, and any other related policies.

1.3. If you do not accept any part of these Terms, you must not use or access our services.

2. Definitions

  • Player/User/You: Any individual who registers, accesses, or plays on the Website.
  • Account: Your personal profile created to access our services.
  • Games: All casino, live casino, and other gaming products offered on the Website.
  • Operator: Lucky Block, the company providing the gaming services.
  • Bonus: Any promotional offer, including free spins, bonus funds, or other incentives.

3. Eligibility and Legal Compliance

3.1. You must be at least 18 years old or meet the minimum legal gambling age in your jurisdiction, whichever is higher, to use our services.

3.2. It is your responsibility to ensure that gambling is legal in your place of residence and that you comply with all relevant laws.

3.3. Employees of Lucky Block, its affiliates, licensees, distributors, and their immediate family members are not permitted to open accounts or participate in any games or promotions.

4. Account Registration and Security

4.1. You may only open one account per person, household, IP address, or device.

4.2. During registration, you must provide accurate, complete, and up-to-date information including your full name, date of birth, address, email, and payment details.

4.3. You are responsible for maintaining the confidentiality of your login details and must notify us immediately if you suspect any unauthorised use of your account.

4.4. We reserve the right to verify your identity at any time and may require documentation such as a passport, utility bill, or proof of payment method to comply with UK Gambling Commission regulations and anti-money laundering laws.

4.5. Accounts created with false, misleading, or incomplete information may be suspended or closed, and any winnings forfeited.

5. Deposits and Withdrawals

5.1. Deposits must be made using payment methods registered in your name.

5.2. Minimum and maximum deposit and withdrawal limits apply; please refer to our Banking page for current limits.

5.3. We do not charge fees for deposits or withdrawals, although your payment provider may impose charges.

5.4. Withdrawals will be returned to the original payment method where possible and may require identity verification before processing.

5.5. We aim to process withdrawal requests promptly but are not liable for delays caused by third-party payment providers.

5.6. We do not provide credit or loans; all funds deposited must be your own and used solely for wagering purposes.

6. Account Management

6.1. You are responsible for all activity on your account.

6.2. You must keep your account information current and accurate.

6.3. You may close your account at any time by contacting Customer Support.

6.4. We reserve the right to suspend, restrict, or close accounts at our sole discretion, particularly in cases of suspected fraud, collusion, or breaches of these T&Cs.

6.5. If you forget your password, you can reset it via the Website or contact Customer Support for assistance.

7. Inactive and Dormant Accounts

7.1. Accounts with no login activity for six consecutive months will be classified as inactive.

7.2. Inactive accounts may be charged a monthly administration fee, deducted from your balance, after prior notification.

7.3. Accounts with zero balance may be closed after prolonged inactivity.

7.4. Dormant accounts can be reactivated by contacting Customer Support.

8. Responsible Gambling

8.1. Lucky Block is committed to promoting responsible gambling and provides tools such as deposit limits, loss limits, session time limits, and self-exclusion options.

8.2. If you believe you may have a gambling problem, please use our responsible gambling tools or contact our support team for help.

8.3. For further assistance and advice, please visit the UK Gambling Commission’s official website or the GamCare support site at gamcare.org.uk.

9. Prohibited Conduct

  • 9.1. You must not engage in any fraudulent, collusive, or illegal activities, including but not limited to:
    • Money laundering
    • Use of bots, automated systems, or software to manipulate gameplay
    • Cheating or game manipulation
    • Opening multiple accounts
    • Using VPNs, proxies, or other means to bypass geographical or legal restrictions
  • 9.2. Sharing your account or allowing others to play on your behalf is strictly prohibited.
  • 9.3. We reserve the right to suspend or close accounts and withhold winnings if misconduct is suspected.

10. Bonuses and Promotions

10.1. All bonuses and promotional offers are subject to specific terms and wagering requirements, which can be found on our Promotions page.

10.2. Abuse of bonuses, including multi-accounting or collusion, will result in forfeiture of bonuses and winnings and may lead to account suspension or closure.

10.3. Promotional offers may have expiry dates and be restricted to certain games.

11. Game Fairness and Technical Issues

11.1. All games are provided by certified software suppliers and use Random Number Generators (RNGs) to ensure fair and random outcomes.

11.2. We reserve the right to void bets, cancel winnings, or reverse transactions if technical errors, malfunctions, or breaches of these T&Cs occur.

12. Limitation of Liability

12.1. Lucky Block is not liable for any losses or damages arising from your use of the Website, including but not limited to technical failures, delays, interruptions, or errors.

12.2. You participate and gamble entirely at your own risk.

12.3. Our maximum liability to you is limited to the amount of your last deposit.

12.4. We are not responsible for the content, security, or availability of external websites linked from our platform.

13. Data Protection and Privacy

13.1. We collect, store, and process your personal data in accordance with our Privacy Policy and applicable UK data protection laws.

13.2. We implement industry-standard security measures to safeguard your information.

13.3. For more information on how we handle your data, please review our Privacy Policy available on the Website.

14. Intellectual Property

14.1. All content, trademarks, logos, and materials on the Website are owned by Lucky Block or its licensors.

14.2. You may not copy, reproduce, modify, or use any content from the Website without our prior written consent.

15. Complaints and Dispute Resolution

15.1. If you have a complaint, please contact our Customer Support team.

15.2. We aim to resolve all complaints promptly and fairly.

15.3. If you are dissatisfied with our resolution, you may escalate the matter to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.

15.4. All complaints and dispute communications must be submitted in writing.

16. Changes to These Terms

16.1. We reserve the right to amend these Terms and Conditions at any time.

16.2. Significant changes will be communicated via email or on the Website.

16.3. Continued use of the Website after changes constitutes acceptance of the updated terms.

16.4. It is your responsibility to review these T&Cs regularly.

17. Contact Information

For questions, support, or to exercise your rights under these Terms and Conditions, please contact us:

By registering and playing at Lucky Block, you confirm that you have read, understood, and agree to these Terms and Conditions.